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• Contact Info
• Hours
• Location
• Orders
• Payments
• Sponsorships
• Privacy
• Security
• Terms
• Shipping
• Warranty
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| Frequently Asked Questions |
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01. Where are you guys located?
02. Do you have walk-in's? And if so, during what hours?
03. Can i order online or phone and pick it up?
04. What is your phone/fax numbers?
05. Is there an e-mail address?
06. What are your business hours?
07. How do i order?
08. I'm a dealer/distributor when are payments due?
09. Do you guys do sponsorships? Can you sponsor my car?
10. How do you ship your items?
11. What is your Privacy policy? Is my information safe?
12. What is your Terms and Condition?
13. Is shopping at your website safe?
14. I want to pay with credit card but don't want to sign up for Paypal
15. What is your warranty policy?
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1. Where are you guys located?
Motor Impact
3700 S. Grand Ave
Los Angeles, CA 90007
2. Do you have walk-in's? And if so, during what hours?
Yes, we always welcome local customers to our store. Our business hours are M-F 9am-5pm PST
3. Can i order online or phone and pick it up?
Local pick-up's are welcome but remember you will be charged 7.75% sales tax
4. What is your phone/fax numbers?
Phone: 714-331-7939
5. Is there an e-mail address?
Sales Team
Webmaster
Customer Support
Product Support
6. What are your business hours?
Days: Monday - Friday
Time: 9am - 5pm PST
Note: Excludes national holidays
7. How do i order?
There are several ways you can purchase from us:
• Money orders & Cashiers Check payable to MOTOR IMPACT: Mail to our address. Include which item you are paying for.
• Paypal: Pay to info@motorimpact.com
• Local pickup: Please call us before visiting our store.
• Personal Checks: Mail to our address. Item won't be shipped until check clears
• Bank Wire Transfer: Please e-mail us for further information
• Our shopping cart. This is by far the easiest way to shop!
• Dealerships and Distributors, please visit our forms page to print an order form and fax it to us.
NOTE: For customers who talked to a sales representative (e-mail/phone) and received a special quote for a particular item - you may visit our non-itemized checkout webpage to pay.
8. I'm a dealer/distributor when are payments due?
1. Distributors: Products will only be shipped after payment is received.
2. Dealerships: Dealers have 15-30 net days for payments.
9. Do you guys do sponsorships? Can you sponsor my car?
We do offer sponsorship deals to a certain extent. We have done fully paid sponsorships in the past to get sour results time after time and decided it was just customers looking for free parts. Our new sponsorship programs include below jobber prices on our entire lineup - with the exception that the car must attend shows and advertise our company products.
Currently there are no sponsorships available for 2005 calender year. All spots have been filled. In 2006 depending on how many renewals we receive, new spots will vary.
10. How do you ship your items?
Please visit our Shipping & Returns webpage.
11. What is your Privacy policy? Is my information safe?
Please visit our Privacy policy webpage.
12. What is your Terms and Condition?
Please visit our Terms and Condition webpage.
13. Is shopping at your website safe?
In this new age of technology, 128/254/512kb bit SSL encryption is available. We are currently using Paypal as our checkout system and they utilize top of the line technology to secure customer information from hackers.
Paypal has been in business for a long time - and they are a sister company to eBay auction website. This should give you enough trust that your information will be safe.
14. I want to pay with credit card but don't want to sign up for Paypal
That is perfectly fine. Please visit our online demo to see how you may use our Paypal checkout with out having to sign up or create an account with Paypal.
15. What is your warranty policy?
We stand behind each and every one of our products, so if for any reason you are dissatisfied, please let us know and we will make it right. We want to treat you fairly and promptly and will work to resolve any problems you may have.
All MUSSA RACING products carry a Limited Warranty from defects in materials and workmanship to the original retail purchaser of the part for a period of one-year from the date of original purchase. If such a defect appears during the warranty period, Motor Impact, LLC will repair or replace (at its option) your product without charge, except for transportation costs, both to and from our product warehouse. This warranty applies to the original purchaser only and is not transferable to any subsequent owners.
There is no warranty stated or implied due to the unusual stress placed on competition product(s) and/or the inability to monitor their modification, installation, and use, unless otherwise stated. In such case, Motor Impact, LLC warrants all products to be free of defects in materials and workmanship for normal use and service for period of (30) days from date of retail purchase.
Parts returned must be determined by Motor Impact, LLC to be defective before any warranty credit or replacement is issued. Motor Impact, LLC obligation under warranty shall be limited to repairing or replacing, at its option, any part proven defective. The customer must prepay transportation charges. Final determination of the suitability of the products for the use contemplated by the buyer is the sole responsibility of the buyer.
Motor Impact, LLC shall not be liable for any special, direct, indirect, incidental, or consequential damages, that might be claimed as a result of the failure of any part, including claims for delay, loss of profits, or labor. Motor Impact, LLC shall not be liable for any damage or injury to persons or property resulting from improper installation or misuse of any part subject to this warranty. Every effort has been made to insure the accuracy of the information presented. However, MUSSA RACING ( Motor Impact, LLC) will not be held responsible or liable for any damages caused by misapplication or typographical errors. There are no other warranties expressed or implied extending beyond those set forth above.
Off-road Products MUSSA Off-road products are designed to be sold as decorative accessories, and should not be relied upon as protection for both passengers and vehicle. The buyer assumes all risk and liability whatsoever resulting from the use of said products. There are limitations to the severity of impact that the products sold herein can withstand and the products are not a substitute for safe and careful driving. USSA Off-road reserves the right to redesign or discontinue products at anytime without prior notice.
Stainless Steel Limited Lifetime Warranty MUSSA offers the original purchaser a limited lifetime warranty from defects in material and workmanship. This warranty does not cover shipping damage, misuse, mishandling, road hazards, product modifications, or discoloration. This warranty does not cover cost for installation, removal, labor or shipping. This warranty only applies to new products installed on the original vehicle. The warranty covers the replacement or repair of any part or parts that are defective and returned to Motor Impact, LLC accompanied with a bill of sale and RGA number. Warranty claims cannot be determined until returned goods are inspected.
Black Powder Coat Warranty MUSSA offers the original purchaser a 3 year warranty from defects in material, workmanship, chipping on all powder coat finishes from the original date of purchase. This warranty does not cover shipping damage, misuse, mishandling, road hazards, or product modifications. This warranty does not cover cost for installation, removal, labor or shipping. This warranty only applies to new products installed on the original vehicle. The warranty covers the replacement or repair of any part or parts that are defective and returned to Motor Impact, LLC accompanied with a bill of sale and RGA number. Warranty claims cannot be determined until goods are inspected.
How Products Affect Your New Vehicle Warranty: Will certain parts that we sell void new vehicle warranties? The answer is yes and no, and sometimes, maybe. It is illegal for a dealership to void your warranty simply because you have made modifications to your vehicle. It is the dealership's responsibility to prove that your modification directly caused or affected the failure you are trying to resolve. With that said, some dealerships are more performance-oriented and willing to work with customers.
Unless otherwise noted or exempted, all parts are sold for racing purposes only and may be installed on vehicles used solely in sanctioned off-highway events, which may never be used on public highways. The purchaser assumes all risks and expenses thereof. Vehicle brand names, makes, and models are used for the sole purpose of identification only.
EXCLUSIONS & LIMITATIONS: FAILURE DUE TO MISUSE, ABUSE OR IMPROPER INSTALLATION ARE NOT COVERED UNDER THIS WARRANTY.
UNDER NO CIRCUMSTANCES, INCLUDING, BUT NOT LIMITED TO, NEGLIGENCE, SHALL Motor Impact, LLC (motorimpact.com), BE LIABLE FOR ANY DIRECT, INDIRECT, SPECIAL, INCIDENTAL OR CONSEQUENTIAL DAMAGES, INCLUDING, BUT NOT LIMITED TO, LOSS OF LIFE OR PROPERTY, ARISING OUT OF THE INSTALLATION, USE, OR THE INABILITY TO USE, THE PARTS AND ACCESSORIES PURCHASED FROM THIS SITE.
THIS WEB SITE AND ITS MATERIALS ARE PROVIDED "AS IS". TO THE FULLEST EXTENT POSSIBLE PURSUANT TO THE APPLICABLE LAW, MOTORIMPACT.COM DISCLAIMS ALL IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT OR OTHER VIOLATION OF RIGHTS.
UNDER NO CIRCUMSTANCES, INCLUDING, BUT NOT LIMITED TO, NEGLIGENCE, SHALL MOTOR IMPACT, LLC (MOTORIMPACT.COM), BE LIABLE FOR ANY DIRECT, INDIRECT, SPECIAL, INCIDENTAL OR CONSEQUENTIAL DAMAGES, INCLUDING, BUT NOT LIMITED TO, LOSS OF DATA OR PROFIT, ARISING OUT OF THE USE, OR THE INABILITY TO USE, THE MATERIALS ON THIS SITE, EVEN IF MOTORIMPAC.COM OR A MOTOR IMPACT, LLC AUTHORIZED REPRESENTATIVE HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. IF YOUR USE OF MATERIALS FROM THIS SITE RESULTS IN THE NEED FOR SERVICING, REPAIR OR CORRECTION OF EQUIPMENT OR DATA, YOU ASSUME ANY COSTS THEREOF.
SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATIONS OR EXCLUSIONS MAY NOT APPLY TO YOU
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